Last updated: September 12, 2026
Payments for EML Attachment Extractor passes are processed by Paddle. We do not promise an automatic refund workflow in the product.
When to contact us
Contact us about a technical failure that prevented the purchased access from working, a duplicate charge, or a refund required by applicable law. We will review the situation and coordinate with Paddle where appropriate.
How to contact us
Email support@eiei.tools with the purchase email or non-sensitive payment context. Do not send EML files, attachments, payment card details, or other sensitive content.
Refund decisions may depend on Paddle's payment records, the applicable law, and the facts of the request.